- RETURN POLICY
No refund. We do not accept returns. Once the order is placed, we proceed with the art customization and this is specific for each person, therefore no returns are offered. Orders are issued in the receiving order and will ship once the item is ready. All customization is made by hand. We use 100% authentic shoes and then customize them using high quality paint products.
However, in a determination to accomplish user satisfaction, if there is an issue, you can contact us for any issues through our email [email protected]
We may refund you back in the following circumstances:
1. If there is duplicate payment was made due to technical glitch, or any other error;
3. If we consider the refund is necessary as per user support staff as per our sole discretion.
2. If we make a refund as per the provision of our refund policy which is updated by us from time to time;
We take user feedback very seriously and use it to constantly improve our quality of service.
Note: Joy’s reserves the right of any changes in the return policy. Any changes will be updated on our website.
- METHODS OF PAYMENT AND REFUND
If a refund is necessary because of any of the circumstances previously mentioned, we will refund your order to the original payment method, once it has been processed.
- REFUND CYCLE:
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.