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FOR CUSTOM SNEAKERS:
No refunds or exchanges. All orders for Custom Sneakers are made-to-order. Once the order is placed, we proceed with the art customization, which is specific for each person; therefore, no returns are offered. Orders are issued in the receiving order and will ship once the item is ready. We use 100% authentic shoes and then customize them using high-quality products.
However, in a determination to accomplish user satisfaction, if there is an issue, you can contact us for any issues through our email order@joysclothing.com.
We may refund you back in the following circumstances:
- If there is duplicate payment was made due to a technical glitch or any other error;
- If the product is received damaged upon delivery.
- If we consider the refund necessary as per user support staff as per our sole discretion.
- If we make a refund as per the provision of our refund policy which we update from time to time.
We take user feedback very seriously and use it to constantly improve our quality of service.
FOR T-SHIRTS:
No refunds or exchanges.
FOR JOGGERS:
Returns are accepted if requested within 7 Days after delivery. Items must be unworn with original tags and clear garment packaging with SKU label. Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return. Shipping and handling charges are non-refundable. Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
METHODS OF PAYMENT AND REFUND:
If a refund is necessary because of any of the circumstances previously mentioned, we will refund your order to the original payment method once it has been processed.
REFUND CYCLE:
The complete refund processing time normally takes 3-5 business days, depending on your financial institution.